Each order is shipped out within 5 business days upon payment. Most items take 2-20 business days to arrive upon postage.
Due to the cost and limitations of Canada Post, tracking is not provided for most orders except for:
- All orders of TTGL vinyl banners
- US orders of Embellishments artbook
If an untracked item fails to reach the customer/return to us after 30 business days, we will assume that item to be lost, and we will do our best to send another package or simply issue a refund.
No refunds or exchanges are offered after the item(s) have been shipped. Cancellation of the order must be made prior to shipping.
Juby Goods is not responsible for errors made in the submitted shipping address, including, but not limited to recipient's name. (Please do not use pseudonyms and make sure the recipient's name is legally registered to the place of residence)
If the item is returned due faulty addressing, it is up to the consumer to pay a secondary shipping price to have the item sent again.
OR the consumer may request for a refund upon our reception of the returned item, but it would exclude the initial shipping/handling fee.