Shipping Policy

⚠️ COVID-19
We will only be accepting orders from Canada and USA for the time being. The shipping schedule will be reduced to 1-2 times a month. Please allow for extra time for the package to arrive, as the postal system is experiencing global delays.

Shipping Time
Each order is shipped out within 5 business days upon payment. Most items take 2-20 business days to arrive upon postage, but some orders may take up to 3 months, depending on shipping region.

Tracking
tracking is provided for:


If an untracked item to the fails to reach the customer/return to us after 90 business days after postage, we will assume that item to be lost, and we will do our best to send another package or simply issue a refund.

Refund/Exchange
No refunds or exchanges are offered after the item(s) have been shipped. Cancellation of the order must be made prior to shipping.

Liabilities
Juby Goods is not responsible for errors made in the submitted shipping address, including, but not limited to recipient's name. (Please do not use pseudonyms and make sure the recipient's name is legally registered to the place of residence)

If the item is returned due faulty addressing, it is up to the consumer to pay a secondary shipping price to have the item sent again.

OR the consumer may request for a refund upon our reception of the returned item, but it would exclude the initial shipping/handling fee.