Shipping Policy

⚠️ COVID-19 changes

We will no longer be accepting orders internationally, or selling large prints. Please refer to our other storefronts on the About Us page for more products and shipping options. We apologize for the inconvenience!

Shipping Time

Items will ship out within 30 calendar days unless otherwise stated.

Tracking
tracking is provided for:

• all US orders except for mini prints, which are sent via standard USPS letter mail
• all vinyl banner orders
  
  
• Otherwise, tracking is not provided for most Canadian and International orders not exceeding 500g.

If an untracked item fails to reach the customer after 90 business days after postage, we will assume that item to be lost, and we will do our best to send another package or simply issue a refund.

Refund/Exchange
No refunds or exchanges are offered after the item(s) have been shipped. Cancellation of the order must be made prior to shipping.

Liabilities
Juby Goods is not responsible for errors made in the submitted shipping address, including the recipient's name. (Please do not use pseudonyms and make sure the recipient's name is legally registered to the place of residence)

If the item is undeliverable due to faulty addressing, it is up to the consumer to pay a secondary shipping price to have the item sent again.

OR the consumer may request for a refund but it would exclude the initial shipping/handling fee.